At Alagasco, we offer a variety of convenient billing and payment options to fit your lifestyle. You are more to us than simply customers; you are our neighbors.

If the need arises and you have difficulty paying your Alagasco bill, we want to help you. We offer our customers a variety of assistance programs and payment options.

THIRD-PARTY NOTIFICATION allows customers to
designate a person or an agency for Alagasco to contact on behalf of an account holder before disconnecting service for non-payment. Please contact Alagasco via e-mail or call 1-800-292-4008 to speak with a representative to name the person or agency for third party notification.

CUSTOMER CHARGE WAIVERS are available to customers who receive Supplemental Security Income (SSI) or Temporary Assistance for Needy Families (TANF).These customers will not be billed a monthly customer charge if eligibility requirements are met. Please call 1-800-292-4008 and a representative will give you instructions on how to apply for this program.

LIHEAP or the Low Income Home Energy Assistance Program, is a federal program that provides financial assistance to help
low-income individuals pay their energy bills. In Alabama, LIHEAP is administered by several community resource agencies and is sponsored by the Alabama Department of Economic and Community Affairs. To apply for LIHEAP assistance or to learn more about the program, contact a community resource agency
in your area.

PROJECT SHARE (Service to Help Alabamians with Relief on Energy) is a program administered by The Red Cross and
is co-sponsored by Alagasco. The relief is funded by utility customers’ monthly donations. Project SHARE is available to customers who are age 62 or older on low, fixed incomes with no other source of funds and those with disabilities who, for health reasons, cannot keep up a normal family income. To apply for assistance, please contact the American Red Cross office in your county.

The TELECOMMUNICATIONS DEVICE FOR THE DEAF (TDD) gives speech and hearing impaired customers the ability to communicate with us around the clock. If you need to contact us through this device, call Alabama Relay toll free at 1-800-548-2547 from anywhere in Alabama.

VISUALLY IMPAIRED customers can request large print or Braille bills. This is a free service.

The AVERAGE MONTHLY BILLING PLAN calculates the
amount you pay each month based on an average of your last 12 months of usage. To fully benefit, customers are encouraged to remain on the Plan year-round. Contact Alagasco to see if you are eligible for the Average Monthly Billing Plan.

INDIVIDUAL PAYMENT PLANS are available to customers having difficulty paying their gas bills. Alagasco will attempt
to make payment arrangements that are satisfactory to both the customer and the company. Contact Alagasco on the web or by phone to find out if your account qualifies for payment arrangements.

AUTHORIZED PAYMENT AGENTS Alagasco offers its
customers several options for paying their bill in person. We have contracted with businesses in your community to provide bill payment services. These agents offer customers the ability to pay their Alagasco bill after normal office hours and on weekends.

Your Alagasco bill stub is helpful though not necessary; however, your account number is required. There is a convenience fee for each payment transaction. Alagasco receives no portion of this fee.

To find the location nearest you, go to www.payagent.alagasco.
com. Enter your ZIP code for a listing of agents in your area.